Description
The Art of Undesrtanding & Communicating effectively with diverse people
By Dr. Jermaine M. Davis
This book on diversity, inclusion, and conscious and unconscious biases will teach individuals, teams, and organizations how to:
- Address inappropriate comments and offensive behaviors utilizing the STOP Model
- Confidently address racist, sexist, and homophobic attitudes, behaviors, and comments
- Cultivate diversity-friendly, inclusive, and welcoming environments
- Effectively lead and manage diverse teams to increase organizational synergy, productivity, and collaboration
- Identify and manage the four most common contributors to instances of discrimination
- Communicate respectfully with non-native speakers of the English language
- Identify and manage barriers of diversity conflict and tension
- Differentiate between assimilation and cultural adaptation to prevent ethnocentrism
- Respond effectively to Diversity Avoiders, Diversity Deniers, and Diversity Minimizers
- Build a high-trust culture and establish credibility using the Trust Model Equation
- Rebuild trust after a diversity collision or diversity conflict has occurred
- Initiate courageous conversations around diversity and inclusion topics and issues using a non-defensive and diplomatic approach
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